Shipping Policy
Shipping and Postage
Colour Me Bronze ships to you via SmartSend and InterParcel using the following courier services:
- CouriersPlease
- Fastway
- StarTrack
- TNT
Depending on your location within Australia your shipping fee either be:
- $15.00
- $17.50
We aim to have all orders in by 11am AEST dispatched the same day.
Depending on the Suburb/State which the shipment is being despatched to you should receive your order within 1-5 working days. Please note that for some remote areas shipping may take a little longer. During peak season, especially during Christmas, delays in shipping may occur which are out of our control. Please make sure that you are giving yourself enough time to recieve your orders.
International Orders
Colour Me Bronze can be purchased and sent worldwide. If you are an International Customer and wish to purchase our products please email sales@colourmebronze.com.au and we will provide a quote including International shipping fees in AUD.
Signing and Deliveries
All shipments are sent as “Authority to Leave” and do not require a signature on delivery. If you wish to organise a signature on delivery please let us know in the notes section when purchasing your goods. Please note that there may be an additional fee for this added service. Colour Me Bronze relinquishes the delivery company and itself from any responsibility if your order goes missing. We recommend that you provide your business address or an address where somebody will be in attendance. If a redelivery service occurs and there is a fee involved, this fee will need to be paid by the customer directly to the courier service.
Tracking
Once your booking has been despatched you will receive an email with all tracking details. You will then be able to track your item directly online with SmartSend or InterParcel. Please ensure that your shipping details are correct at the time of checkout as we will not be held accountable for undelivered items due to incorrect information.
If you would like to track your item you can do so by clicking on one of the below links:
SmartSend
http://smartsend.com.au
Interparcel
http://www.interparcel.com.au
Lost or Damaged Items
If you have not received your item within 5 working days please call Colour Me Bronze on 0403 604 796 or email sales@colourmebronze.com.au. We will not be held accountable for lost items but will try our best to track down your item as best as possible.
Colour Me Bronze ships items in “new” condition. Even though we make every effort to ensure your delivery arrives on time and in perfect condition, sometimes matters occur that are out of our control. If you feel that your items have been damaged in transit we ask you to take a photo within 24 hours of receipt of the goods and email sales@colourmebronze.com.au along with your details and we will access it on an individual basis.
Change of Mind/Unwanted Orders
Colour Me Bronze does not accept returns for change of mind or for any unwanted tanning solution. Once tanning solution has been purchased Colour Me Bronze will not accept any tanning solution returned so please choose carefully. If you have not tried our products before we suggest that you purchase a sample size bottle first. We recommend taking extra care when checking out of your cart to ensure you have chosen correctly.
Incorrect Orders
All orders sent by Colour Me Bronze are checked and double-checked prior to packaging, but on the rare occasion a mistake may occur. If the item received is not the product to which you ordered or which is stated and paid for under the agreement or contract of sale, as listed on the invoice, these products may be returned, however any use of the products by you will be deemed as acceptance by you and will not be replaced by Colour Me Bronze Professional.
In the event that you do receive goods incorrectly, please contact Colour Me Bronze on +61 403 604 796 or email sales@colourmebronze.com.au and you will not be charged for a redelivery if it is agreed that Colour Me Bronze Professional is at fault. All products to be returned must satisfy the following criteria: The same/actual product to which was received by you, which was the incorrect product to which was ordered, not a substituted product ie. old stock, stock belonging to another similar or same type product. Any returns that do not satisfy the above mentioned will see you charged the full price of the product (either wholesale or retail) as well as freight costs.
Delivery Time for Products
Colour Me Bronze is not responsible for any loss of income due to missing or delayed orders. Please ensure that you allow enough time for all orders to be received. Please allow extra time during peak season including Christmas. We do not close over the Christmas/New Year period, but courier companies work on skeleton staff, so please make sure you are stocking up with solutions in plenty of time prior to Christmas to cover you through to the New Year.
